1. Data Protection Overview

www.moveoutshine.com (operated by A.S.A. Asaad Tolle Reinigung GmbH) is committed to protecting the privacy and personal data of all visitors and customers. This Privacy Policy details how we collect, process, store, and protect your personal information in strict compliance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

2. Data Controller Identity

The data controller responsible for the processing of personal data collected via www.moveoutshine.com is:

  • Company Name: A.S.A. Asaad Tolle Reinigung GmbH
  • Registered Office Address: Lise-Meitner-Str. 19 a, 06122, Halle, Germany
  • Corporate Contact Email: purchase@moveoutshine.com
  • Corporate Contact Telephone: +49 17664163736
  • Brand: moveoutshine

3. Collection and Processing of Personal Data

We collect personal data strictly as necessary for the execution of our services and business operations. This includes:

  • Contact details (such as name, address, email address, and telephone number) provided during inquiries or booking processes.
  • Transactional and payment data required for processing commercial agreements.

4. Payment Processing via Stripe

To securely process financial transactions, www.moveoutshine.com utilizes Stripe as our designated payment service provider. When you make a payment, your payment card details and transaction information are transmitted directly to Stripe, Inc., for the purpose of payment execution, fraud prevention, and regulatory compliance. Stripe processes your data as an independent data controller or processor in accordance with its own privacy policies and global compliance standards. We do not store complete payment card credentials on our internal servers.

5. Data Retention Periods

Personal data collected through www.moveoutshine.com is retained only for as long as necessary to fulfill the purposes for which it was collected, or to comply with statutory retention periods mandated by German and European law. Specifically:

  • Commercial and Tax Records: In accordance with the German Commercial Code (HGB) and the German Fiscal Code (AO), booking records, invoices, and relevant transactional data are retained for a mandatory period of 10 years.
  • General Correspondence: Customer inquiries and communications not resulting in a formal transaction are retained for a period of 2 years, unless a longer retention period is required for the establishment, exercise, or defense of legal claims.

6. Data Subject Rights

Under the GDPR, individuals residing within the European Union retain specific rights regarding their personal data, including:

  • The right to access stored personal data.
  • The right to rectification of inaccurate information.
  • The right to erasure (“right to be forgotten”), subject to statutory retention obligations.
  • The right to restriction of processing and data portability.

To exercise any of these rights, data subjects may submit a formal request via email to our official corporate address at purchase@moveoutshine.com.